Resources

City of Ottawa

  • Read the latest news from the City of Ottawa newsroom.

  • 3-1-1

    Reporting a concern to Service Ottawa is the most efficient means toward ensuring your service request is responded to in an organized and timely manner. There are a few ways you can make a service request:

    File online

    • Call 3-1-1 (within Ottawa)

    1 866 261-9799

    (613) 580-2401 (TTY service for the deaf, deafened and hard of hearing)

    • The City of Ottawa is able to help in 170 languages. When calling the City of Ottawa, you may request the assistance of an interpreter

    • Visit a ServiceOttawa Client Service Centre

    • Email 311@ottawa.ca

    If upon completion of a service request you do not feel your concerns were fully addressed, I welcome you to email my office at ward21@ottawa.ca with your service request number so that our office can follow up with the staff responsible to ensure your specific needs are met.

  • Building on your property? Experiencing challenges in your neighbourhood? Have a look before you start a new project or learn how to approach bylaw challenges. Learn more

  • Find the garbage and recycling schedule for your area and learn about what can and can’t be recycled.

    Learn more

  • Whether you’re trying to find the latest schedule, plan a trip, or offer feedback, the OC Transpo website is a great place to start.

    Learn more

  • For non-emergency incidents, you can call 613-236-1222, ext 7502, or file a report online.

    If this is an emergency or life-threatening situation, please dial 9-1-1.

Community

Health

  • Mental Health Crisis Line

    1-866-996-0991

    Learn more

    Ottawa Distress Centre

    Learn more

    Kids Help Phone

    1-800-668-6668

    Text CONNECT to 686868

    Learn more

    Youth Services Bureau Mobile Crisis Line

    (613) 260-2360

    1-877-377-7775

    Learn more

    Good2Talk Post-Secondary Student Helpline

    1-866-925-5454

    Text GOOD2TALKON to 686868

    Learn more

    Hope for Wellness Help Line 24/7

    1-855-242-3310

    Learn more

    Togetherall

    Learn more

    BounceBack

    1-866-345-0224

    Learn more

    The Canadian Mental Health Association (CMHA) Ottawa

    (613) 737-7791

    Learn more

    The Royal Ottawa Mental Health

    (613) 722-6521

    Learn more

    Youth Services Bureau

    (613) 729-1000

    Learn more

    Salus Ottawa

    (613) 729-0123

    Learn more