Canada Day Storms – One Week After
One-week ago today, on July 1 (Canada Day) the City of Ottawa took a direct hit by a series of strong thunderstorms resulting in high winds causing varying degrees of damage and dumping 118mm of rain yielding a number of flooding issues to both public and private properties. This cancelled festivities across town and left basements across the City with water damage.
Report Basement Flooding
If you have not done so already, please report basement flooding using the online form: https://311.ottawa.ca/en/3-1-1/service/?id=b699c34d-7cd7-ec11-a7b5-0022486dcdaf. All online submissions will be answered.
Storm-related waste
Any resident that has been impacted by flooding will receive additional collection for eligible storm related debris. If you have not done so already, please create a service request through Ottawa.ca or by calling 311 once storm debris is placed at the curb. This identifies the location for collection. Green bin and regular garbage should be placed at the curb on their regular collection day.
Note: If you have already submitted a service request related to basement flooding, you do not need to submit a new request for storm-related waste collection. For those who haven’t submitted a service request for basement flooding, follow these steps for additional storm waste pick up:
Place eligible materials at the curb.
Submit a service request at Ottawa.ca.
Select "Storm related waste" from the drop-down menu.
Residents may set out up to two containers of construction and demolition material for storm-related waste collection. Construction and demolition debris exceeding two containers will not be collected. Containers must be prepared and set out according to regular collection guidelines, including:
Have a maximum capacity of 140 litres
Weigh 15 kg (33 lb) or less
Have a removable lid.
Textile floor coverings such as carpet, underpad and area rugs must be securely tied into bundles no larger than:
1.2 metres (4 feet) long
0.6 metres (2 feet) wide
0.6 metres (2 feet) high
15 kilograms (33 pounds) in weight
These items are collected separately and can be set out in addition to the two-container construction waste limit.
For larger quantities of construction and demolition debris, residents will need to work through their insurance and/or a contractor. Residents whose properties were affected by the storm and who have submitted a City service request for a flooded basement or storm-related waste may dispose of eligible storm-damaged materials at the Trail Waste Facility Landfill free of charge. This exemption applies only to materials resulting from storm-related damage and is available only to residents with a submitted service request.
Before you go
Save your service request number. You will have received this number after submitting a service request. Printed and digital copies are accepted.
Bring valid photo identification.
Bring proof of your address if your address is not listed on your photo ID.
At the landfill
Bring your eligible flooded basement or storm-related waste to the Trail Waste Facility Landfill.
Provide the following to landfill staff:
Your service request number (printed and digital copies are accepted).
Valid photo identification
Proof of your address (if your address is not shown on your photo ID)
Once your documents have been verified, disposal fees for eligible materials will be waived.
Already paid fees at Trail Waste Facility? You may be eligible for reimbursement.
To request a reimbursement
Keep your Trail Waste Facility Landfill tipping fee receipt.
Have your service request number available. Printed and digital copies are accepted.
Provide valid identification showing your address.
Details on how to request reimbursement will be available soon. In the meantime, please keep your Trail Waste Facility Landfill tipping fee receipt, service request number, and identification, as these documents will likely be required to support your request.
Household hazardous waste is not accepted through any curbside collection and should be safely stored until it can be disposed of through the City's Household Hazardous Waste program.
The next Household Hazardous Waste drop-off event will take place:
Saturday, July 25
Kanata Research Park
373 Leggett Drive
8 am to 4 pm
Electronic waste (e-waste) is not accepted for curbside garbage collection. Much of this waste consists of steel, glass, copper, aluminum, plastics and precious metals that can be recycled and reused.
Food Waste and Green Bin
Residents are encouraged to continue using their green bin to dispose of spoiled food and other organic waste resulting from extended power outages.
Green bin service occurs weekly on your regular collection day.
There is no limit to the amount of organic waste that can be set out.
As temporary measure and in support of storm waste collection, if you have more food waste material than will fit in your green bin, you can place additional garbage bags beside it.
Clearly label each bag "Green Bin."
These materials will be collected with your regularly scheduled pickup.
Using the green bin whenever possible helps support efficient waste collection and cleanup efforts across the city.
The City is exploring additional opportunities to increase collection capacity and complete cleanup efforts as quickly as possible. This includes deploying additional collection vehicles, extending operating hours, and reallocating resources from other service areas. We appreciate your patience and understanding as these efforts continue.
Who to call
Call 2-1-1 for information on food banks, free meals, health care, and other social services; this is a provincial service
Call 3-1-1 for information on emergency housing and financial assistance; you can also get assistance through the 3-1-1 website; this is a City service
Call 8-1-1 for non-emergency health advice and help navigating health services; this is a provincial service
Call9-1-1 for a life-threatening emergency, fire or crime in progress; to contact the Ottawa Police Service for non-emergencies call 613-236-1222.
Hydro Ottawa: 613-738-6400, hydroottawa.com
Enbridge: 1-877-362-7434, enbridgegas.com
Ministry of Labour, Health and Safety: 1-877-202-0008
If you cannot find a resource, please contact my office at 613-580-2486 or email Riley.Brockington@Ottawa.ca.
Flooding rebates and grants
The Residential Protective Plumbing program provides financial assistance to qualified City of Ottawa property owners for the installation of protective plumbing devices such as sump pumps and storm and sanitary backwater valves. Information can be found here: https://ottawa.ca/en/living-ottawa/environment-conservation-and-climate/flooding/basement-flooding/flooding-rebates-and-grant/residential-protective-plumbing-program
The Compassionate Grant provides financial assistance to qualified City of Ottawa property owners and tenants affected by flooding due to a sewer surcharge event. Learn more here: https://ottawa.ca/en/living-ottawa/environment-conservation-and-climate/flooding/basement-flooding/flooding-rebates-and-grant/compassionate-grant-program
Rain Ready Ottawa is a program that encourages and supports residents to take action on their property to reduce the harmful impacts of rainwater runoff. Learn more: https://ottawa.ca/en/living-ottawa/environment-conservation-and-climate/protecting-ottawas-waterways/rain-ready-ottawa/rain-ready-ottawa-rebates - section-30ff2c75-2345-4162-a8be-cfe7d308964b